Shipping policy

Last updated: June 6, 2026

Where We Ship

We currently ship to addresses within the United States only. We do not ship to PO Boxes, APO addresses, or FPO addresses at this time. We do not offer international shipping at this stage.

Shipping Costs

We offer free standard shipping on all orders with no minimum order value required.

Order Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or on public holidays will be processed on the next business day. You will receive a shipping confirmation email including your tracking number as soon as your order has been dispatched.

Please note that order processing time is separate from shipping transit time. The total time from order placement to delivery is the sum of processing time plus shipping transit time.

Estimated Delivery Time

Standard Shipping (Free): estimated 5 to 10 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier capacity, weather conditions, or other circumstances outside of our control. We appreciate your patience in such situations.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment. Please allow 24 to 48 hours for the carrier's tracking system to update after you receive your shipping confirmation email.

If you have not received a shipping confirmation within 4 business days of placing your order, please contact us at info@pattiway.com and we will look into it immediately.

Delays

While we always aim to meet our estimated delivery windows, delays can occasionally occur due to high order volumes during peak seasons and holidays, carrier disruptions or capacity issues, or incorrect or incomplete shipping addresses provided at checkout. If your order has not arrived within 15 business days after the upper end of the estimated delivery window, please contact us at info@pattiway.com and we will investigate on your behalf.

Incorrect Shipping Addresses

Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders that are delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at info@pattiway.com. We will do our best to update the address before your order is dispatched, but we cannot guarantee changes once an order has entered processing.

Contact

For any shipping-related questions, please contact us at info@pattiway.com. We respond to all inquiries within 1 to 3 business days.