Refund policy

Last updated: July 4, 2026

We want you to be completely satisfied with your purchase from Pattiway. If you are not happy with your order for any reason, please review the options below. We stand behind our products and will always work to find a fair solution.

14-Day Return Window

You may request a return or refund within 14 days of the date you received your item. After 14 days from the delivery date we are unable to offer a refund or exchange unless the item is defective.

Returnless Refund for Items Under $25

For items with a purchase price under $25: if your item arrives damaged, defective, not as described, or you received the wrong item, simply contact us at info@pattiway.com with your order number and a brief description or photo of the issue. We will issue a full refund to your original payment method. You do not need to return the item.

Returns for Items $25 and Over

For items with a purchase price of $25 or more, please contact us at info@pattiway.com within 30 days of receiving your order. Include your order number and a description or photo of the issue. We will review your request and respond with return instructions within 2 to 3 business days. To be eligible for a return, items must be unused, undamaged, and in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect. Once we receive and inspect the returned item, we will notify you by email and process your refund within 5 to 7 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item, we will provide a full refund or send a replacement at no additional cost to you. Please contact us at info@pattiway.com within 14 days of delivery with your order number and a clear photo showing the issue. We will respond within 2 to 3 business days and resolve the matter promptly. You do not need to return the item in these cases.

Lost or Undelivered Packages

If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and around your property, and contact your local post office or delivery carrier. If your package does not arrive within 5 business days after the marked delivery date, please contact us at info@pattiway.com with your order number and we will investigate and resolve the issue within 2 to 3 business days.

If your tracking has not updated within 10 business days after your order was dispatched, please contact us and we will open an investigation with the carrier on your behalf.

Items Not Eligible for Return

The following are not eligible for return or refund: items returned more than 30 days after the delivery date, items that have been used, washed, damaged by the customer, or are not in their original condition, and items returned without prior authorization from us.

Refund Processing

Once your refund is approved, it will be processed to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement. We will notify you by email once your refund has been issued.

Contact

For any questions about returns or refunds, please contact us at info@pattiway.com. We respond to all inquiries within 1 to 3 business days.